Returns, Refunds & Service Promise

Every order at Zoomin is handled with care, attention to detail, and a commitment to quality. Whether you are creating a photo book, framed print, personalised kids' product, stationery item, photo gift, or home décor product, our goal is to help you preserve your memories beautifully.

Because most Zoomin products are personalised or made to order using the photos, names, text, designs, sizes, or options selected by the customer, they cannot be returned or exchanged for change-of-mind reasons. However, if your order arrives damaged, defective, incorrect, or has a verified print or quality issue, our team will review the concern and help with a replacement or refund wherever applicable.

Personalised Products & Made-to-Order Items

Most products on Zoomin are customised specifically for each customer. This may include products created using:

• uploaded photos
• names or text entered by the customer
• selected designs or themes
• chosen sizes, formats, finishes, or layouts
• personalised gifting or kids' product options

Because these products are made uniquely for your order, we are unable to accept returns or exchanges for reasons such as change of mind, incorrect product selection, incorrect size selection, wrong photo uploaded, spelling errors entered by the customer, or preference-related concerns after the order has been placed.

We request customers to carefully review all photos, text, names, spellings, sizes, layouts, and product options before confirming the order.

When Can I Raise a Return, Replacement or Refund Request?

You can contact Zoomin support if your order has any of the following issues:

• the product arrived damaged
• the product is defective
• you received the wrong item
• the print has a clear quality issue
• the product is incomplete or missing an ordered component
• the product is significantly different from what was confirmed at the time of order

If any of the above issues apply, please contact us within 7 days of delivery with your order details and clear photos of the product and packaging.

Once we receive your request, our team will review the issue and help with the appropriate resolution.

Issues That May Not Be Eligible

Return, replacement, or refund requests may not be accepted in the following cases:

• the issue is reported after 7 days of delivery
• the product has been used, altered, damaged, or mishandled after delivery
• the concern is related to incorrect photos uploaded by the customer
• the concern is related to spelling, name, text, or message errors entered by the customer
• the wrong size, design, finish, or product option was selected while placing the order
• the issue is due to low-quality, blurry, dark, cropped, or pixelated photos uploaded by the customer
• the concern is based on personal preference after the product has been printed or created
• minor colour variation due to screen brightness, display settings, or print process differences

We always try to ensure that the final product is as close as possible to the preview/design selected, but slight colour or print variations may occur due to differences between digital screens and printed output.

How to Raise a Concern

To raise a return, replacement, or refund request, please contact Zoomin support by visiting help.zoomin.com or write to customerservice@zoomin.com with:

• your order number
• registered email ID or phone number
• a short description of the issue
• clear photos of the product
• clear photos of the packaging, if the product arrived damaged

Our team may ask for additional details or images to review the issue properly.

Replacement or Refund Process

Once your request is received, Zoomin will review the details shared by you. If the issue is approved as a damaged, defective, incorrect, or quality-related concern, we may offer one of the following resolutions depending on the case:

• replacement of the affected product
• reprint of the affected item
• refund to the original payment method; in case of cash on delivery order, users will need to provide their bank account details for the refund to be credited
• store credit or coupon to be used on next purchase, where applicable

The final resolution will depend on the nature of the issue and the product ordered.

Return Shipping or Pickup

In approved cases where a return pickup or shipment is required, Zoomin will guide you through the process.

For approved damaged, defective, incorrect, or quality-related cases, return shipping or pickup costs will be handled by Zoomin wherever applicable. Customers should not send any product back without confirmation from Zoomin support.

Refund Timeline

If a refund is approved, it will be processed to the original payment method or as store credit, depending on the case.

Refund timelines may vary based on the payment method, payment gateway, bank, or card issuer. Once processed by Zoomin, it may take a few additional business days for the amount to reflect in your account. In most cases the refunded amount will be credited to the original form of payment within 5–7 days.

Cancellations and Order Changes

Since most Zoomin products are personalised and made to order, cancellation or modification requests can only be considered before the order enters production.

Once the order has moved into production, printing, or processing, we may not be able to cancel or modify it. If you need help with an order change, please contact Zoomin support as soon as possible after placing the order.

Our Service Promise

At Zoomin, we want every customer to feel confident while creating personalised products with us. We take care in printing, packing, and dispatching each order, and we aim to deliver products that help you preserve your memories in the best possible way.

If something does not go right with your order, please reach out to us. We will review the concern fairly and do our best to make it right wherever applicable.