A billion stories are created each day through the photos we take. Our purpose is to help you create lasting magic from these stories.

ZoomIn is India's # 1 digital photo personalization and printing platform. Through its world-class and proprietary print personalization infrastructure, critically acclaimed online and mobile products, ZoomIn has delivered millions of customer stories in gorgeously crafted photo books and gifts.

All ZoomIn employees have access to an attractive compensation package that includes a competitive salary, a great work environment and generous vacation time.

Reports to

Customer Service Team Lead

Responsibilities

This is an exciting opportunity for an experienced Customer Service executive to provide superlative customer support for ZoomIn’s portfolio of lifestyle brands and services for the US, India and other key international markets.

Specific responsibilities include:

  • Provide delightfully friendly and helpful resolutions to customer inquiries over email, online chat and occasionally on the phone on a case to case basis

  • Interact with ZoomIn’s Production and Engineering teams to promptly resolve them.

  • Take complete ownership and be individually responsible for each customer interaction.

  • Work with our in-‐house customer management tools to document each interaction and resolution.

  • Be responsible for individual and team service quality metrics.

REQUIREMENTS
  • 2 yrs of Customer Support experience with an online services company

  • A self-starter keen to work in a dynamic environment

  • Proactive and willing to take on additional challenges

  • Effective team player

  • Ready to perform efficiently under pressure

  • Strong written and verbal skills (English)

  • A love for photography would help but not mandatory

QUALIFICATIONS
  • Graduate(mandatory)

How TO APPLY

If you are interested in this role we would welcome your application with the following information:

  • An updated resume

  • A cover letter indicating your current CTC

  • Most importantly – Please go through our website zoomin.com and try out our Photo Prints App (Android /iOS). In a few words, describe your view of the service how you may be able to positively impact this role.

Please e-mail the above 3 items to jobs@zoomin.com. Include "Customer Service Associate" in your subject line.

DEADLINE:

June 30, 2018

Thanks!