A billion stories are created each day through the photos we take. Our purpose is to help you create lasting magic from these stories.
ZoomIn is India's # 1 digital photo personalization and printing platform. Through its world-class and proprietary print personalization infrastructure, critically acclaimed online and mobile products, ZoomIn has delivered millions of customer stories in gorgeously crafted photo books and gifts.
ZoomIn has a diverse management team with a track record of founding and leading successful startups and is backed by top tier institutional investors including Lightbox(Faasos, Droome, GreenDust, Cleartrip, Embibe, Map My India, InMobi, to name a few) and First Round Capital(Uber, Airware, BirchBox, Mint, Square and many more). We are headquartered in Singapore with operations in India and the US.
All ZoomIn employees have access to an attractive compensation package that includes a competitive salary, a great work environment and generous vacation time.
Customer Service Team Lead
This is an exciting opportunity for an experienced Customer Service executive to provide superlative customer support for ZoomIn’s portfolio of lifestyle brands and services for the US, India and other key international markets.
Specific responsibilities include:
Provide delightfully friendly and helpful resolutions to customer inquiries over email, online chat and occasionally on the phone on a case to case basis
Interact with ZoomIn’s Production and Engineering teams to promptly resolve them.
Take complete ownership and be individually responsible for each customer interaction.
Work with our in-‐house customer management tools to document each interaction and resolution.
Be responsible for individual and team service quality metrics.
2 yrs of Customer Support experience with an online services company
A self-starter keen to work in a dynamic environment
Proactive and willing to take on additional challenges
Effective team player
Ready to perform efficiently under pressure
Strong written and verbal skills (English)
A love for photography would help but not mandatory
If you are interested in this role we would welcome your application with the following information:
An updated resume
A cover letter indicating your current CTC
Most importantly – Please go through our website zoomin.com and try out our Photo Prints App (Android /iOS). In a few words, describe your view of the service how you may be able to positively impact this role.
Please e-mail the above 3 items to email@example.com. Include "Customer Service Associate" in your subject line.
October 31, 2015